The Post Office received the highest number between July and September of 24 … If you have a textphone and would rather call us direct, please call 020 7981 3043 (this number only works for textphone-to-textphone calls). Ofcom's annual report on Comparing Service Quality shows how different providers are performing on various customer service metrics. All the latest news and features, email updates, bulletins and the Ofcom Media Centre Alternatively, please use our video relay service if you would like to contact us in British Sign Language. Complaints Report, 21 December 2020 - 3 January 2021 Download PDF File - 145.29 KB; 07 January 2021. Find … To speak to us about phone or internet services, or TV or radio programmes, call: If you want to speak with us in Welsh, call 0300 123 2023. The data for all other services within these reports has not changed. Ofcom has recently introduced text-to-switch in the hope that it will make switching mobile provider quicker and easier. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV. This document presents data on the number of complaints made by residential consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter April 2019 to June 2019. The following presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter October to December 2019. Ofcom received 1,981 complaints about Morgan's interview with Ms Whately on 15 April, when he repeatedly pressed her about how many care home residents had … Ofcom’s new Q2 2020 consumer complaints report is out today, which names UK ISP TalkTalk as attracting the most gripes for both home broadband and landline phone, while Three UK did the same for Pay Monthly Mobile services and Virgin Media came bottom for Pay TV.. Get Me Out of Here! We are open Monday to Friday from 9.00am to 5.00pm. Complain about mobile, home phone or internet services, Complain about TV, radio, on demand services or video-sharing platforms, Broadband and landline faults and problems, Something I have seen on a video on demand service, Something I have seen on a BBC website or app, A radio station or TV channel not keeping to Ofcom's licensing rules, Something I have seen on a video-sharing platform, Billing disputes with TV subscription services, A programme that is yet to be broadcast on TV or radio, or shown on a video on demand service, A video on demand service is available which does not appear on Ofcom's list of regulated on demand programme services, BBC: other regulatory issues including the BBC's requirements under its Operating Licence, Regional production and regional programming complaints. Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes. Piers racked up hundreds of Ofcom complaints over just three days on GMB Credit: Rex Features The report shows that GMB received the most complaints on … The report published today (June 28) covers the three month period between January and March this year (Q1). The data for all other services within the report has not changed. In the report, Plusnet customers reported the highest levels of satisfaction with 93% saying they are satisfied with the overall service. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV. Whilst Ofcom can’t investigate your individual complaints, they will take a note of your complaint and if they feel there is a need for an investigation, your complaint may be the start of this. The four services covered in this report are: fixed line telephony (landline), fixed broadband (fixed broadband), pay-monthly mobile telephony (pay-monthly mobile) and pay TV (pay TV). We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance. This document presents data on the number of complaints made by residential consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter July 2019 to September 2019. You have JavaScript disabled or it failed to load. Telecoms and pay TV complaints Q3 2020 (PDF, 5.1 MB), Telecoms and pay TV complaints Q3 2020 (CSV, 30.9 KB), Telecoms and pay TV complaints Q3 2020: Interactive data. Ofcom are aware of concrete written proof of Vodaphone managers threatening, in writing, to discipline any staff who fulfil the legal obligation to send DSARS or answer any complaints while placing threats implying job loss on customer files instructing staff to only take more payments. The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter January to March 2020. BT mobile also generated an above-average level of complaints, with five complaints per 100,000 customers. Note: The landline data in the Q1 2017 report and broadband data in the Q4 2017 report were adjusted on 19 November 2019. Ofcom deals with most content on television, radio and video-on-demand services, including the BBC. 020 7981 3040 – calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. Information for the TV, radio and on-demand industry, Find out more about the types of complaint we deal with. Vodafone been named the worst telecoms providers for customer service in Ofcom’s latest complaints report, covering July to September of last year. We postponed the publication of the quarter’s pay-monthly and pay-as-you-go mobile complaints results when we first published data for Q4 2019 on 19 May and we have now made these results available in the CSV file. The Ofcom report notes that the handling of customer complaints could be improved "across the industry", with only half of those who make a complaint to any provider ending up … Complain About Postal Services. To submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL. The remaining 30 complaints will be revealed in Ofcom's weekly audience report on Wednesday The show garnered a record-breaking 12million viewers for it series launch Ofcom's latest comparing quality service report has revealed Plusnet has the most satisfied customers of any broadband provider. Vodafone has been named the most complained about network again in Ofcom’s latest telecoms and pay-TV complaints report. Telecoms and pay TV complaints Q2 (April to June) 2020, Telecoms and pay TV complaints Q1 (January to March) 2020, Telecoms and pay TV complaints Q4 (October to December) 2019, Telecoms and pay TV complaints Q3 (July to September) 2019, Telecoms and pay TV complaints Q2 (April to June) 2019, Telecoms and pay TV complaints Q1 (January to March) 2019, Information for the TV, radio and on-demand industry, fourth annual Comparing Service Quality report, Telecoms and pay TV complaints Q2 2020 (CSV, 27.0 KB), Telecoms and pay TV complaints Q2 2020 (PDF, 2.6 MB), Telecoms and pay TV complaints Q2 2020: Interactive data, Telecoms and pay TV complaints Q1 2020 (PDF, 2.7 MB), Telecoms and pay TV complaints Q1 2020 (CSV, 30.4 KB), Telecoms and pay TV complaints Q1 2020: Interactive data, Telecoms and pay TV complaints Q4 2019 (CSV, 25.7 KB), Detailed methodology for Q4 2019 (PDF, 177.0 KB), Telecoms and pay-TV complaints Q3 2019 (PDF, 2.6 MB), Telecoms and pay-TV complaints Q3 2019 (CSV, 26.6 KB), Telecoms and pay-TV complaints interactive data, Telecoms and pay-TV complaints Q2 2019 (PDF, 3.6 MB), Telecoms and pay-TV complaints Q2 2019 (CSV, 21.2 KB), Telecoms and pay-TV complaints Q1 2019 (PDF, 2.7 MB), Telecoms and pay-TV complaints Q1 2019 (CSV, 20.1 KB), Telecoms and pay-TV complaints Q1 2018 (PDF, 448.9 KB), Telecoms and pay-TV complaints Q2 2018 (PDF, 361.2 KB), Telecoms and pay-TV complaints Q3 2018 (PDF, 441.1 KB), Telecoms and pay-TV complaints Q4 2018 (PDF, 453.9 KB), Telecoms and pay-TV complaints Q1 2017 (PDF, 903.1 KB), Telecoms and pay-TV complaints Q2 2017 (PDF, 1.3 MB), Telecoms and pay-TV complaints Q3 2017 (PDF, 967.1 KB), Telecoms and pay-TV complaints Q4 2017 (PDF, 693.2 KB), Ofcom’s research and data collection programme, Statistical release calendar 2020: pre-release access lists. Older reports are available on the National Archives website. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV. Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes. A statement from Ofcom reads: "Having taken into account the broadcaster’s and audience’s rights to freedom of expression, and all relevant contextual factors and editorial techniques, Ofcom considered that, in the programmes that we assessed, where statements were made by the First Minister or other Scottish ministers in the updates which could have been construed as critical of the … Other big providers – including Virgin Mobile, Plusnet and TalkTalk – also received above-average numbers. Complaint volume data is one of a number of measures that can provide an indication of service quality. Good Morning Britain was hit with dozens of Ofcom complaints over this week’s eviscerating interview with the health secretary, the Sun reported. The Broadcasting Code does not cover written news or content on news websites. Due to Covid-19 disruption, we published the complaints results in relation to the quarter October to December 2019 without an accompanying report. The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter January to March 2020. TalkTalk received the most customer complaints during April to June 2020, according to UK communications regulator Ofcom’s latest complaints report. These quarterly publications present data relating to complaints recorded by Ofcom about the largest telecoms and pay TV providers. ... Ofcom. However, the likes of Virgin Mobile, Vodafone and BT saw more complaints per 100k users to Ofcom than Three did. The data for all other services within these reports has not changed. Ofcom received 303 complaints over the scene, with viewers questioning whether it was appropriate to air content with “homosexual themes”. For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address: Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA. If you have a specific query you should see other ways to contact us. However, you can complain to Ofcom first if the video on demand service isn’t on the list, or you are concerned about a programme containing material which is: ... We use the information you provide to enable us to carry out our duties to handle and resolve complaints under the Communications Act 2003. has received further complaints to Ofcom after the show's 2020 finale, as viewers reported concerns over animal welfare in Jordan North's final trial of the series. Many news … The quarterly report reveals the number of complaints made to Ofcom between July and September 2020, about firms that provide home broadband, pay-TV, landline telephone and pay-monthly mobile and pay-TV. Complaints about broadcast advertising are handled on Ofcom’s behalf by the Advertising Standards Authority (ASA). Try refreshing the page or using a different browser. Telecoms watchdog Ofcom has published its yearly customer service report, covering how well major broadband providers performed for key metrics such as number of complaints received, value for money and overall customer satisfaction. The operator had received an average of 17 complaints per 100,000 customers between January and March this year. Ofcom's statistical release calendar lists the Official Statistics we are scheduled to publish in 2021. You can fill out online complaint forms about certain aspects of phone, internet, TV, radio and on demand services. Tesco Mobile was the least complained-about mobile phone provider, with just one complaint per 100,000 customers. Select one of the buttons below. The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter July to September 2020. In accordance with the conditions for pre-release access to Official Statistics set out in the DCMS statement of compliance, named officials can receive privileged early access to Official Statistics. Note: The broadband and pay TV data in the Q1 2019 report was adjusted on 19 November 2019. {{ $t('common.skipToMain') }} Failed to load page. The data for all other services within these reports has not changed. The report aired on the BBC News Channel and regional news programme Points West on Tuesday morning, and broadcasting watchdog Ofcom has now confirmed to Yahoo that it has received 280 complaints. Ofcom provides a hub page offering guidance for complaints concerning a programme you saw or heard, one you were in, TV and radio advertising, … The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter April to June 2020. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV. Meanwhile Virgin Media took the most flak their Pay TV service.. GOOD Morning Britain received 340 official Ofcom complaints in just three days after outspoken Piers Morgan clashed with politicians. We have also corrected an error in Vodafone’s monthly landline figures. Find out how to download the text relay app for smartphones, tablets or computers. Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company. This document presents data on the number of complaints made by residential consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter January 2019 to March 2019. However, if your complaint is about something you … Note: The landline data in the Q2 2017 report was adjusted on 15 December 2017. Due to Covid-19 disruption, we have published the complaints results in relation to the quarter October to December 2019 without an accompanying report. The host joked that the double-digit number was too small for his taste. We read all feedback but are not able to respond. On average, 85% of customers were satisfied with the service they received from their broadband provider, although 12% of customers had a reason to complain during 2019. Ofcom website Ofcom complaints bulletins Explore the BBC. Then use heading navigation to move to the new links and text. Ofcom has published the latest league tables on the complaints it receives about the UK’s major broadband, pay-TV and mobile firms. We believe that the publication of such information is useful for consumers, especially those who are thinking about changing provider or purchasing a new service, and can help to inform their decisions. Why and how Ofcom carries out its research and data collection programme. Note: The pay TV data in the Q2 - Q4 2018 reports and broadband data in the Q2 2018 report was adjusted on 19 November 2019. The report, gathered during July to September 2020, covers complaints Ofcom received as the first national lockdown came to an end and initial restrictions started to ease. To make a complaint to Ofcom about any postal service you can phone the number. 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. The media regulator has published its Q4 2019 consumer complaints data, and while consumers have had less truck with operators across the board the Liberty Global brand is still the pick of the pack. Virgin Media has claimed the unfortunate title of being the most complained about pay TV operator in the UK, according to Ofcom. 32 comments. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV. The report also includes information on complaints that Ofcom has received about the provision of the broadband universal service obligation since its launch in March 2020. Virgin Mobile and Vodafone got further red marks for complaints … Complaints about landline services were also recorded by Ofcom. Deaf or speech-impaired people can contact us via text relay. Find out more about the types of complaint we deal with, or follow the links below to: Complain about TV, radio or on demand services. Ofcom dismisses complaints of bias in Nicola Sturgeon's coronavirus upates on the BBC - but issues a warning. Ofcom has today published their latest Q3 2019 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for fixed line broadband, home phone and mobile (Pay Monthly) service. The ITV breakfast show was even more divisive than usual this week, as shown in the TV regulator's weekly report. In August 2020, we published our fourth annual Comparing Service Quality report, which provides an update on a range of other service quality metrics, such as customer satisfaction. Ofcom’s open data is a mix of data from or about the companies we regulate in the communications sector, and the citizens and consumers who use them.